Avalon Supply Co.
Frequently Asked Questions
Avalon Supply Co is a designer of Men’s Short Swim Trunks & Athletic Apparel. Below provides a list of frequently asked questions pertaining to ordering and purchasing through our website.
Avalon FAQ's
I have sales related questions
We are available to help answer any questions there may be, please submit your questions through our contact page.
How do I place an order?
Orders can be placed directly through our webstore using online checkout. Orders placed before 6 am (PST) each business day generally ship the same day.
For all channel partners including retailers, distributors and wholesalers, an approved account is required.
Do I need an account to place an order?
Customers do not need to an account to place an order. For convenience and ease of use, we offer guest checkout for all orders placed through our website.
For all channel partners including retailers, distributors and wholesalers, an approved account is required.
How can I change or cancel my order?
If for any reason you decide to cancel or change your order, please submit a request through our contact page. We cannot guarantee modifications however will do our best to adjust or cancel orders prior to the goods being shipped. If orders need to be changed or cancelled after shipping, we will require to goods to be returned and upon receipt, orders can be adjusted and/or refunded.
Can I expedite my order and shipping?
We will do our best to expedite order processing when available. If for any reason you require expedited shipping, please contact us and include your ship to address so we can provide pricing on expedited shipping options.
Is purchasing from Avalon Golf Co. safe?
We comply with the stringent PCI compliance requirements for data protection both when processing payments and do not store or retain customers credit card or payment information.
Website Terms & Conditions
Please see the Avalon Supply Co.. website Terms & Conditions here.
How long will it take to receive my order?
For domestic orders, we ship via USPS from our centrally located distribution center. Order processing time is usually 1 business day from order date and shipment arrival is typically between 2-5 days pending customers location. For questions related to international orders, see info below.
See complete info on Shipping & Handling
How can I track my order?
After an order has been placed, customers will receive an order confirmation email with their invoice and order ID (sent to the email address used at the time of checkout from contact@avalonsupply.com). At the time the shipping label is created, customers will receive a second email containing the shipment info and tracking number. If this email has not been received, please check your junk, spam or promotions email folder. If you are unable to locate it, contact us to request we resend.
Who should I to contact if I have any questions?
If you have any pre or post sale questions pertaining to goods listed on our website, please contact us directly through our contact page. A member of our team will get back to you in a timely manner with answers to your questions.
How can I return or exchange a product?
Our 100% customer satisfaction guarantee ensures that every purchase on avalonsupply.com exceeds your expectations. We will happily accept merchandise returns and exchanges within 30 days of purchase, excluding final sale merchandise. Items must be returned in new condition with original tags. Read the full Returns & Exchange Policy here.
To start a return or exchange, please visit our returns center
Does Avalon ship internationally?
Avalon is located in the USA and can ship internationally. We ship international orders via USPS and UPS with delivery times ranging from 2-10 days (pending location). For additional info, rates and expected delivery times based on country, please see: Shipping & Handling
Avalon Privacy Policy
Please see the Avalon Supply Co. website Privacy Policy here.