Avalon Swimwear Orders FAQ's

Frequently Asked Questions

How do I place an Order?

Orders can be made directly through our webstore using online checkout. Orders placed before 6 am (PST) each business day generally ship the same day.

For all channel partners including retailers, distributors and wholesalers, an approved account is required.

How Can I Return or Exchange a Product?

If for any reason you are unsatisfied with your order, we are here to help get you resolved. Orders can be returned for a full refund (minus shipping cost) or exchanged for a different size. The return process must be initiated within 21 days of purchase. All items must be unworn, unwashed, undamaged, and in their original packaging. To open a return or exchange, please click here.

How Can I Cancel Or Change My Order?

If for any reason you decide to cancel or change your order, please email us at [email protected] We are happy to adjust or cancel orders prior to the goods being shipped. If orders need to be changed or cancelled after shipping, we will require to goods to be returned and upon receipt, orders can be adjusted or refunded.

Do I need an account to place an order?

Customers do not need to set up an account to place an order. For convenience and ease of use, we offer guest checkout for all orders placed through our website.

For all channel partners including retailers, distributors and wholesalers, an approved account is required.

Who should I to contact if I have any questions?

If you have any pre or post sale questions pertaining to goods listed on our website, please email us directly ([email protected]) and a member of our team will be happy to help and get your questions answered in a timely manner.

Privacy Policy

Please see Avalon website Privacy Policy here.

I Have Sales Related Questions

We are here to help answer any questions there may be, please see the contact page for all contact options.

How Do I Track My Order?

After an order has been placed, customers will receive an email with their invoice and order ID (sent to email address used at the time of checkout). When the shipping label has been created, customers will receive another email with shipment info and tracking.

How Long Will It Take To Receive my Order?

We ship from a centrally located distribution center in the US and ship via USPS. Order processing time is typically is 1 business day turnaround from the date the order is placed and shipment arrival is between 1-5 days pending customers location. We offer Saturday delivery with all shipments. Delivery estimates are based on averages, and your order may be delivered faster or slower.

What Shipping Methods Are Available?

All orders are shipped via USPS. Items typically take 1-5 days to arrive. If for any reason you require expedited shipping, please contact us ([email protected]) and include your ship to address for additional info.

Do You Ship Internationally?

Avalon is located in the USA and can ship internationally to over 80 countries. We ship via international orders via USPS and delivery times typically range from 7-21 days. Note, international orders may be subject to duties & taxes – these are the responsibility of the buyer.

Is Buying from Avalon Safe?

We comply with the stringent PCI compliance requirements for data protection both when processing payments and do not store or retain customers credit card or payment information.

Terms & Conditions

Please see Avalon website Terms & Conditions here.