Free Returns & Exchanges
The Avalon Supply Co 100% customer satisfaction guarantee ensures that every purchase on avalonsupply.com exceeds your expectations. We will happily accept a return or exchange for items, excluding final sale merchandise, that are in new condition with original tags. Returned items cannot be washed or altered and must be in new condition. We are unable to accept returns of items purchased directly through third-party retailers.
Merchandise must be returned within 30 days of purchase to receive a refund. Avalon Supply Co will provide a free return shipping label (for domestic orders). All refunds will be applied to the original method of payment used at the time of purchase. Unfortunately, we cannot issue return labels for international orders.
After the returned merchandise has been received, Avalon will issue the refund in full (minus shipping cost) to the payment account used at the time of purchase. We kindly ask that you allow up to three business days for your return to be processed. Once your return has been processed and the refund has been initiated, you will be notified via email.
You can start your return online by visiting the return center
Merchandise purchase from Avalon Supply Co must be returned within 30 days of purchase to be eligible for an exchange. We will provide free return shipping label + free shipping for the exchanged item (for domestic orders). Unfortunately, we cannot issue free exchange labels for international orders.
We kindly ask that you allow up to three business days for your exchange to be processed. Once the returned merchandise has been processed, the replacement will be sent at which time you will be notified via email.
Start your exchange online by visiting return center
FINAL SALE AND NON RETURNABLE ITEMS
All final sale merchandise is not eligible for return.
Gift Cards cannot be returned, refunded, exchanged or redeemed for cash.
Avalon Supply will replace any merchandise with quality defects from workmanship or materials within 60 days of purchase. Merchandise must be returned to be eligible for warranty replacement. We do not take returns on merchandise damages caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors/material through time, exposure to elements or extensive use.